Legal

These Terms govern your use of Sling, a hosted checkout service operated by Sling Group LLC, a Wyoming limited liability company (“Sling”, “we”, “us”). By creating an account or using the service you agree to these Terms.

1. What Sling does

Sling provides a branded checkout page for your store and records paid orders back to your connected commerce platform. Whop, not Sling, processes the payments, under Whop’s terms, on the Whop account connected to your store. For a new store that account is created under Sling’s platform on Whop; Whop’s verification decides payouts, and a store may take payments while it is still open. An older store may use a Whop account of its own. Sling receives its fee from those payments as described in section 8. Sling is software: it is not a bank and it is not the merchant of record.

2. Independence

Sling is independent software. It is not owned by or endorsed by Whop or Shopify. Sling uses Whop’s platform to create and connect payment accounts and Shopify’s APIs to record orders. References to those platforms describe the accounts you connect. Your use of Whop and Shopify is governed by their own separate terms.

3. Payments and your connected Whop account

All payments are processed by Whop under Whop’s terms. Payout timing, reserves, holds, approvals, refunds, and dispute outcomes are decided by Whop and its banking partners. Sling does not guarantee any of them.

4. Acceptable use

The rules in the Acceptable Use part below are part of these Terms.

5. Shopify’s terms and your checkout

Shopify's terms say merchants agree to use Shopify Checkout for any sales associated with their online store and not to work around its limits to process orders outside it. An external checkout like Sling may conflict with those terms, and that risk sits with you as the merchant. Read Shopify's terms before you go live. Sling does not promise that Shopify will accept this way of selling.

6. Your responsibilities

You are responsible for the products you sell, the accuracy of your listings, fulfillment, taxes, chargebacks, and compliance with the rules of your payment provider and sales platforms. You must have the right to sell what you list and to use any brand assets you upload.

7. Intellectual property

The Intellectual Property part below is part of these Terms.

8. Fees

Paid plans are billed per store at the price shown on your Billing page, plus a flat 1% per order. The plan is charged by Sling to you, the merchant, monthly or yearly. The 1% per order is deducted from each payment at the moment your customer pays. Where it cannot be deducted from a payment, it accrues and is billed to you in a fee statement that you pay from your Billing page. Card-processing fees are charged by Whop, not by Sling.

9. Disclaimers and liability

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Sling’s total liability for any claim is limited to the fees you paid us in the three months before the claim.

10. Termination

You may cancel anytime. We may suspend or terminate accounts that breach these Terms.

11. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. The courts located in Wyoming have exclusive jurisdiction over any dispute that is not resolved informally.

Prohibited businesses

You may not use Sling to sell, promote, or facilitate any of the following: adult content; weapons, firearms, or ammunition; drugs, controlled substances, or unapproved supplements; tobacco, vape, or nicotine products; cannabis or THC products; gambling or betting; the sale of cryptocurrency, tokens, or NFTs; multi-level marketing or pyramid schemes; counterfeit or intellectual-property-infringing goods; pirated media or IPTV; credit-repair, debt-relief, or unlicensed lending or investment products; and forged or fraudulent documents. This list is not exhaustive, and you must also comply with the prohibited-use rules of Whop and Shopify. We may review any account, storefront, and the products it sells at any time to check compliance with this clause, and we may suspend accounts that breach it.

Anti-evasion

You may not use Sling to evade, circumvent, or work around any restriction, reserve, limit, suspension, or ban imposed by Whop or Shopify on your account (the use of an external checkout is covered by section 5), or to operate duplicate or backup accounts intended to avoid such limits. Sling is a checkout builder, not a means of bypassing another platform’s controls, and any attempt to use it that way is a breach of these Terms. We may immediately suspend or terminate any account we reasonably believe is being used to evade another platform’s controls.

General

You may not use Sling for unlawful goods, fraud, or any activity that violates the terms of your payment provider or commerce platform (the use of an external checkout is covered by section 5). We may suspend accounts that put the service or other users at risk.

This policy explains what Sling Group LLC (“Sling”) collects and why. We collect only what we need to run your checkout and your account.

Information we collect

Account data (your email and store settings), connection credentials for the platforms you link (stored encrypted), and order data passed through checkout (shopper contact, shipping address, and amounts) so we can record the order on your store. For each checkout we also keep the shopper’s IP address, their browser (user agent), the address of the checkout page and the identifiers that the merchant’s advertising and analytics tags set in the shopper’s browser, so that the merchant’s connected tools can match the events described under Sub‑processors. We keep these only for stores that have connected such a tool, and they are removed together with the shopper’s contact details.

How we use it

To operate your checkout, sync orders, prevent fraud, provide support, and bill your plan. We do not sell personal data. Payment card details are handled by Whop and are never stored on our servers.

Legal bases for processing

Where the GDPR or UK GDPR applies, we rely on these legal bases: performance of a contract, to run your checkout, account, and billing; our legitimate interests, to keep the service secure and prevent fraud; your consent, for any optional product analytics or marketing (which you can withdraw at any time); and compliance with a legal obligation, to keep records such as tax and order data.

Sub-processors

We share data only with the service providers that run Sling, and only as needed to deliver it: Supabase (database and authentication), Cloudflare (hosting, CDN, database connection pooling and bot protection on our sign-in forms), Upstash (Redis: rate limiting and abuse protection, which processes IP addresses, plus short-lived caches), Inngest (background queue that retries order synchronisation), Resend (transactional email), and PostHog (product analytics, when enabled). Payments run on the Whop account connected to the store, and orders are recorded to the Shopify store you connect.

Where a merchant switches on an advertising or analytics integration, their checkout also sends checkout start and purchase events from our servers to that provider, so the merchant can measure their own campaigns: Meta (Conversions API), TikTok (Events API), Google Analytics (Measurement Protocol), Pinterest (Conversions API) and Snapchat (Conversions API). It also sends offer events: an extra product or add‑on added to the order, and an offer shown after the purchase, together with which version of an offer test the shopper saw. These events carry the order value and currency, the products in the order, the address of the checkout page, the shopper’s IP address and browser (user agent), and the identifiers that provider’s own tag set in the shopper’s browser (such as its cookie and click ids, or the Google Analytics client id). Where the provider supports it, they also carry a one way hash of the buyer’s email address, and for Meta a one way hash of their name, postcode and country.

The merchant decides which of these tools run on their store. Sling does not run a cookie‑consent banner on the hosted checkout, so where consent is required for these events or for the tags in the shopper’s browser, the merchant is responsible for obtaining it through their own consent tooling.

Where a merchant connects an email marketing tool, we send more, because that is what such a tool needs to do its job. Klaviyo, Mailchimp and Omnisend receive the buyer’s email address and name as ordinary text, not as a hash. Klaviyo additionally receives what is in the cart (product titles, quantities, prices and images) together with a link back to the checkout, and it receives this as soon as the shopper enters their contact details, before any purchase is made, because that is what an abandoned checkout reminder is built on. Klaviyo is also told when the shopper adds an offered product to the order or is shown an offer after the purchase, but not for a shopper who unticked the marketing box or unsubscribed from the store’s emails.

None of these providers ever receives a card number or a full postal address from us, and each processes what it does receive under the merchant’s own account and agreement. Advertising tags the merchant configures for the shopper’s browser, such as Google Ads or AppLovin, run in that browser rather than on our servers; the paragraph on cookies below covers those. We do not sell personal data and we do not use it for our own advertising.

Address suggestions at checkout

When a shopper types a delivery address, their browser asks an address-lookup service for suggestions (Photon, operated by Komoot, with OpenStreetMap’s Nominatim as a fallback). That request goes directly from the shopper’s browser to that service and contains what they have typed so far and their IP address. It happens only while the address field is being typed in, and no contact, order, or payment data is included.

Where data is processed

Data is processed on infrastructure in the United States and other regions our providers operate in. Where you are in the EEA or UK, transfers rely on the providers’ standard contractual clauses.

Cookies

Our dashboard uses essential cookies for sign-in, session security, and your preferences. These are always needed for the service to work. With your permission, given in the cookie banner on sling.cx or in the dashboard, we also use product analytics to see how the site and the dashboard are used; this is provided by PostHog, Inc. (United States). Until you agree, the analytics tool is not loaded and stores nothing on your device. If you decline, it stays off. If you agreed and later decline, it stops and its cookie is removed. Your choice itself is kept in the sling_consent cookie for 12 months and applies to sling.cx and the dashboard alike. You can change it at any time under Cookie settings in the footer of this site, or under Help, Cookie settings in the dashboard.

If you arrive through a referral link, the cc_ref cookie stores the handle of whoever referred you for 30 days, so that they can be credited if you sign up. It holds nothing else about you and is not used for analytics. If you sign up, the handle is kept with your account and passed to our payment provider so the referrer can be paid. This cookie is only set if you agree in the cookie banner, under Analytics and referrals. Until you agree, the handle is kept only in the open page and nothing is stored on your device. If you decline, no referral is recorded, and a referral stored under an earlier yes is removed.

On the hosted checkout, essential cookies keep the checkout and payment working. In addition, where a merchant enables analytics or advertising pixels (such as Google Analytics, Meta, TikTok, or Pinterest), those tools load in the shopper’s browser and may set analytics and marketing cookies from the merchant’s own connected accounts. Sling does not run a cookie-consent banner on the hosted checkout, so where consent is required for those pixels the merchant is responsible for obtaining it through their own consent tooling.

Your rights

You can request access to, correction of, or deletion of your data by emailing privacy@sling.cx. Under the GDPR and similar laws you may also object to or restrict processing and request a copy of your data. You may withdraw any consent at any time, and you have the right to lodge a complaint with your local data-protection supervisory authority. Sling Group LLC is the data controller; EEA and UK users can reach us at privacy@sling.cx. We retain order records as required to provide the service and meet legal obligations, and delete data on request where we are not legally required to keep it.

Sling subscription fees are billed monthly or yearly per store. The yearly plan is a single charge that covers twelve months. Because the service is delivered continuously, subscription fees are generally non-refundable, though you can cancel at any time to stop future billing.

Shopper refunds

Refunds to your customers for the products they bought are issued by you, under your own store policy, and processed by Whop. Sling records the order and passes your refund on to Whop.

Questions

For billing questions, email support@sling.cx and we will help sort it out.

The Sling software, name, logo and website belong to Sling Group LLC. You keep all rights to your store, your products and the brand assets you upload, and you allow Sling to use them only to run your checkout. Whop and Shopify are the trademarks of their owners and are named here only to describe the accounts you connect. To report content that infringes your rights, email support@sling.cx.

Sling is operated by Sling Group LLC, a Wyoming limited liability company. 30 N Gould St, Ste N, Sheridan, WY 82801, United States. Legal notices and questions go to support@sling.cx.